RETURN & REFUND
We hope you love your purchase, but we understand that some things just don't work out as planned.
If for any reason you are not completely satisfied with an item, you may return or exchange your undamaged, unwashed, unworn item(s) with the original receipt for a prompt refund and exchange.
Returns must be delivered to us within 14 days of the date you received the item(s). Any item(s) sent back after 14 days cannot be accepted.
Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in new condition.
We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service.
After receipt of your return, refunds will be issued in the same form of the initial payment for the cost of the product, plus taxes. Please allow up to 7 business days for this request to be processed.
Your credit will appear after we have received and processed your returned item through our return procedure.
Merchandise exchanges will be handled as a return.
Note: Handmade products do have variations in size and style. This is a natural occurrence and the nature of handmade. No two designs will be exactly alike giving you a lasting one-of-a-kind product to treasure for years to come. If you are looking for specific dimensions on a product, please contact us before purchasing so we can assist in finding the right fit.
We guarantee the products you purchase from us is high-quality handmade products. In case of any damaged or defective items should be reported to us within 7 business days of receipt of the package. Do not ship damaged products back to us unless requested to do so. A refund will be issued to your account or you will be shipped replacement item(s). Refunds will be issued in the same form of the initial payment for the cost of the product, plus taxes and return shipping cost within 14 days after we've received the defective item(s).
Note: All sale items and promotional items are final sales, it may not be returned or exchanged. Promo codes cannot be combined or applied to any previous or post purchases.
To make a return or have any questions about the return process, email us at firstname.lastname@example.org to request a return authorization.
Please include the order number and item(s) you wish to return. – We are always happy to help.